Trend Micro Program Turned Off Suddenly While Scanning
Many users of Trend Micro Security program have complained about turning off the antivirus software during the time of scanning. This may occur due to various reasons to which the user needs an instant solution.
Have a look at the detailed steps to rectify this problem:
First of all, you have to make sure that you are using the latest or updated version of Trend Micro Security software which can be checked as:
- Open the Security software and move to the human-like icon on the top-right of the dashboard.
- Now, select About the software option and then click on Component Versions.
- Now, locate these two component
- Behavior Monitoring Core Driver: 7.30.1099
- Program Inspection Engine: 2.6.2027
Point to be noted: If in case, the above mentioned components are not up-to-date, then wait till the update is completed.
Once the first step is completed, download the Hotfix from the internet and run it by following the steps:
- Download Hotfix by visiting this website and then double-click the downloaded file.
Agree to the License agreement and click Next button. - Select Install button and when you see warning window click Yes.
- Reboot the system and the open the Trend Micro Security program to perform a scan.
If you still face the same problem after running Hotfix, then you should uninstall the antivirus using the Diagnostic tool. This can be done as follows:
- Press Windows + R button and type “supporttool” in the Run dialog box.
- Click OK and then go to (C) Uninstall on the Diagnositc tool.
- Select “1.Uninstall Software” and wait until the uninstall process gets complete. Restart the system after this.
Run the Remnant File Remover Tool after downloading it and then reinstall the Trend Micro Security product from the internet.
This is all you have to do to rectify this problem. For additional details, you can reach us via toll-free Trend Micro Canada +1778-806-1736. We have a team of professionals, who can deal with various sorts of errors related to any antivirus software. You just need to connect us to avail our instant help.
